Ordering
Please make sure the e-mail address you provide
to us is correct and working as all order
confirmations are sent to that e-mail address.
Any contracts or agreements formed between you
and us by means of this web site shall be
governed and construed according to English law
and any disputes or proceedings shall be subject
to the exclusive jurisdiction of the English
courts.
Please note that:
No orders shall be accepted from persons under
the age of 18
While we try to ensure that all details
(including prices) displayed on this web site
are correct and up to date, we cannot be held
responsible for their accuracy. You must ensure
that, prior to placing an order, you have
checked all relevant details about the products
you have selected as their relevant details may
have changed since you last visited this online
store.
All products displayed on this web site are
subject to availability.
Your payment card will be debited once we have
confirmed that the item(s) is in stock.
No statement on this online store site shall be
deemed to affect the statutory rights of a
consumer which cannot be excluded or restricted
by law.
Payment
Payment will be accepted using the online secure
server or by telephone providing credit or debit
card details. Payment processing is
subject to fraud screening so please ensure that
the correct billing address is provided.
Payment by cheque, bankers draft or bank
transfer is also acceptable by prior
arrangement.
Delivery
We do our best to ensure that all items are
packaged securely before leaving our premises.
All items are covered for damage by a standard 'Goods in
transit' insurance and are sent using a registered and trackable service
for both international and domestic packages from either our showroom in the UK or France. In the unlikely event
that your parcel is delivered damaged it is of
the utmost importance that you advise the
Courier that the parcel is damaged and only
accept it provided it has been signed for as
such. If a parcel is signed for 'in good
condition' and it is later found that the
contents is damaged the 'Goods in transit'
insurance will not be valid.
The EU Freedom of Movement of Goods Act allows any unlicenced goods to be sent freely between member states without the requirement for the payment of Customs charges, however, it is the responsibility of the purchaser to ensure that any such duties are paid for in the destination country.
We will deliver to the cardholders address or
an alternative address. Tracking details
are available upon request. Courier
services undertake to deliver to a specified
address, not to a person. In the case of
multi-occupancy at the delivery address it is
the purchaser's responsibility to ensure that
arrangements are made with any other occupants
to take receipt of the package as the item(s)
become the responsibility of the purchaser once
signed for.
Returns
We want you to be happy with your purchase,
however, if for any reason you are not goods may
be returned in their original condition, for
refund or exchange within 28 days of receipt.
Please contact us prior to returning goods.
SALE items must be returned within 14
days of purchase.
NOTE
Your dispatch note will be
required as proof of purchase.
Company Details
ROA Enterprises Ltd is Registered in England No. 7702866
Registered Office: 6 Brookbridge Court, 1189 Melton Road, Syston, Leics LE7 2JT
French Agency SIRAT 51805284000015
Privacy and Data
Protection
The information you
provide on this online
store will be held by
ROA Enterprises Ltd and not by any third
parties.
Use of your information:
The information you
provide on this site may
be held and used by us
for any of the following
purposes: order
processing,
administration of
customers' orders and/or
accounts, dealing with
enquiries or complaints,
crime and fraud
prevention, marketing
our products and
services generally or
(subject to any
objection or preference
you may indicate when
submitting your personal
details to us via this
Web site) for sending
information to you about
our products from time
to time.
Disclosures of your
information:
We will not disclose
your information to any
other. We may disclose
your information to
credit agencies and to
other people in relation
to enquiries concerning
the prevention and
detection of fraud or
crime or the
apprehension or
prosecution of offenders
or as may be required by
law or legal
proceedings.
Copyright and trademark
statement
a. The material on this
site is owned by ROA Enterprises
Limited or its
licensors.
b. You may read, print
and download it for
private use only.
c. You may not copy it
without our permission.
d. Use of this site is
subject to our terms and
conditions of use. |
